Refund Policy

Overview

  • Return the new, unopened items to us within 30 days of delivery.
  • Simply contact our support team at support@derafox.com if you have any questions regarding your return.
  • For any product valued over $50 you should consider using a trackable shipping service or purchasing shipping insurance.
  • Any product you return must be in the same condition you received it and in the original packaging, unless it has warranty on it. Please keep the receipt.
  • Please be considerate when placing your order to choose the correct size, qty, color, etc. of your product to avoid any returns for exchanges.

Return address: Merseburger Str. 5, 90491 Nürnberg, Bavaria, Germany